Made To Order Made To MeasureOur Promise
Like you, we appreciate a well-fitted garment or accessory made with care and precision. This is why Alton Lane sets our standards so high to ensure you receive our very best. When we do not meet your expectations, we will make every effort to get it right by offering to remake or assist with altering your garment until it’s perfect. If we just can’t meet your expectations, we will gladly offer you an exchange or refund. Return Policy
Custom-made garments are one-of-a-kind and are not eligible for return or refund. We will gladly accept your return and offer a refund at the original purchase price within thirty (30) days of receipt on non-custom products if they are unworn, un-altered, and in original condition and packaging. Contact our Customer Service Team
for more information on processing a return. Some restrictions apply.
We can offer to remake your custom-made garment in certain circumstances or assist you with the cost of alterations. Contact our Customer Service Team
for more details.
Alton Lane gift cards are non-refundable, cannot be exchanged for cash, and will not be replaced if lost, stolen, or damaged.
Alton Lane membership is non-refundable once any membership perk has been applied or activated. Remake Policy
While we cannot offer refunds for custom-made garments, we can offer to remake your garment in certain circumstances. Remakes are subject to and limited by available fabric. If your original fabric is not available, we will gladly assist with selecting a comparable fabric. Contact our Customer Service Team
for more details. Alteration Policy
If you are satisfied with your custom-made garment, but it needs a slight tweak here or there, we are happy to assist with alterations. You can either take the garment to your favorite tailor or we can refer you to one. Contact our Customer Service Team
within thirty (30) days of delivery if you would like us to assist in covering the reasonable cost of your custom-made garment alteration.
Getting Started with a Return / Remake / Alteration:
1. Contact our Customer Service Team
for a Return / Remake / Alteration authorization
2. If returning a product for remake, refund, or exchange, carefully package the product into a shipping carton and attach the provided return label to the outside of the carton.
3. Refunds will be processed within seven (7) business days of receiving and inspecting the original product.
4. If a remake is required, send the garment to us and we will get a remake started upon receiving and inspecting the original product.
5. If alteration, we will reimburse you for the reasonable authorized cost, once altered or tailored, and upon receipt of a picture of your paid receipt.
The fine print:
All returned items must be unaltered, unworn and in the same as new condition as when delivered. All returns must be received by Alton Lane within thirty (30) days of return authorization. All custom-made garments to be altered or tailored must be unaltered in new condition and completed within thirty (30) days of delivery. Alteration costs for reimbursement cannot exceed the following amounts (USD): casual pants $30; trousers $35; shirts $30; suits up to 20% of the cost but not to exceed $175: blazers up to 15% of the cost but not to exceed $150 (cost is less taxes and shipping). Alteration reimbursement amounts are subject to change. Alton Lane is not responsible for third party alterations. Remakes are subject to and limited by available fabric. Gift cards are non-refundable and cannot be exchanged for cash. Alton Lane’s refund, remake, and alteration policy is subject to change. Please contact our Customer Service Team
for all details.