Information we collect

How we use it

a.

Information related to appointment booking or purchase of our products or services, whether provided online, over the phone, in person, or otherwise, including:

·      your name and title;

·      your contact details, such as mailing address, telephone numbers, and email address;

·      your billing and transaction information such as credit/debit card number(s), and related data including  associated billing address, and expiration date(s);

·      your measurements and garment preferences

·      your transaction history, including sales orders, invoices, payments, and credit memos

We use this information to:

·      provide you with our products and services;

·      take your payment and make any refunds;

·      send you service communications, such as order status and shipment tracking information;

·      confirm your identity and to prevent fraud;

·      improve our products and services through analysis and product development;

·      send you marketing communications, promotional offers, and event invitations that may be based on segmentation;

·      build purchased garments to your measurements and preferences;

d.

Information related to your preferences and personal and professional interests, and your opinions of our services, including:

·      information about your Internet activity;

·      your survey responses;

·      your responses to our marketing communications;

·      your demographics;

·      your contact preferences;

·      your experience with our products and services.

We use this information to:

·      provide our products and services to you;

·      tailor our products and services for you based on this information alone and in combination with other information we have about you;

·      improve our products and services, including through statistical analysis and research for program development;

·      send you marketing communications, promotional offers, and event invitations, which may be based on segmentation of your personal information;

·      send you online messages about products and services provided by us or third-party partners.

e.

Information from your use of our Website, including:

·      your Internet service provider;

·      your browser type;

·      your operating system;

·      pages you access on our Website; 

·      the date and time of your access to our Website;

·      your device type;

·      the IP address or unique identifier of your device;

·      your location, established from GPS or network based features;

·      feedback you provide to us;

·      your log-in credentials, if you have a customer account with us;

·      your online transactions with us.

We use this information to:

·      operate and administer our Website;

·      provide our products and services to you. 

·      improve our products and services, including through statistical analysis and research for program development;

·      send you messages and offers, about products and services provided by us or third-party partners, which may be based on your online behavior combined with other information we have about you and/or segmentation and modelling of your personal information;

·      tailor products and services for you, based or your browsing history on our Website and combining this information with other information we have about you;

·      identify issues with our Website and users' experience of it;

·      monitor the way our Website is used;

·      administer your online account, if you have one.  

f.

Information from your communications with us and our staff, including:

·      interactions in person in our Showrooms or Headquarters location;

·      emails, letters, surveys, and telephone calls with our staff including our Customer Experience teams;

·      via social media.

·      interests and hobbies, place of work, food and beverage preferences, how often you wear suits to work, your reasons for purchasing garments, and other personal details provided during Showroom visits.

We use this information to:

·      handle your issues and concerns;

·      provide our products and services to you;

·      personalize our services;

·      manage and administer our services and business and for our record-keeping requirements;

·      improve our products and servicesimprove our products and services, including through statistical analysis and research for program development;;

·      send you marketing communications, promotional offers, and event invitations, which may be based on segmentation of your personal information;

·      monitor communications for staff training, and quality checking purposes.