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The term “bespoke”, dating back to 18th-century England, literally meant that a selection of fabric was ‘bespoken for’ a customer. Today, the term refers to a garment that is custom made for a customer without the use of a pre-existing pattern. At Alton Lane, we begin cutting the fabric for your garment only once your order is placed and your specific measurements are confirmed.

Alton Lane accepts all major credit cards, personal checks and money orders. Please note that all orders will be processed once payment is received.

All of our transactions are completed with a secure SSL encrypted credit card processor, which ensures that all of your information stays private and secure.

Having second thoughts about your collar choice or suit cut? Changes can be made to an order before it is sent to our tailor. However, since we typically start hand-making your clothes within 24 hours of receiving your order, we suggest that you try to make up your mind before you order and then stick to your instincts. If you have any style questions or need a second opinion, please contact us at style@altonlane.com for fast, free advice.

At Alton Lane, our shipping policy is simple. We only charge you for the outbound shipment from New York. Our goal is not to make shipping and handling a profit center. Depending on the size of your order, shipping costs are typically in the range of $15 per suit and $7 per shirt.

Our goal at Alton Lane is to provide you with garments of exceptional quality at an excellent value. Many custom tailors include the cost of multiple rounds of potential alterations into their base-pricing model. We feel strongly that this approach works against the customer’s best interest in the long run, as subsequent orders should require little to no alterations unless your measurements have changed. As such, we strip out the cost of potential alterations from the price of our garments. This allows for greater transparency into our business, better pricing for our customers, and more flexibility, while still allowing us to offer the best alterations policy in the industry.

If we have made a manufacturing error while producing your garments, we will cover all costs associated with fixing our mistake, even if that means remaking your garment. Manufacturing errors could include incorrect fabric, incorrect options, or an incorrect measurement.

For standard or stylistic alterations, send us your receipt and we will reimburse 120% of any alterations you would like up to $100, via credit to your account at www.altonlane.com. A list of standard alterations can include additional tapering, less tapering, shortening or lengthening of your jacket/shirt length, or adding/removing cuffs to a pair of trousers. If there are any tweaks you want made to your garment, just take our easy alterations form to a trusted local tailor and email it to us at alterations@altonlane.com.

Because each one of our garments is custom made specifically for you, we cannot offer full refunds. However, we are 100% committed to working with you until you are fully satisfied.

Your privacy is important to us at Alton Lane. We protect your information so that we can best meet your needs and make your shopping experience as convenient as possible every time you come back to Alton Lane. We will never sell any of your personal information to a third party.

Given the high cost of fabric, it isn’t feasible at this time for our mills to send us individual samples. We are working hard to figure out how to make this possible for our customers. But in the meantime, we’ve invested in top of the line, high-resolution scanners to provide crisp detailed images of all of our fabrics.

Alton Lane works only with the highest quality imported wools, linens, cashmere and Egyptian, Pima, and Sea Island cottons. Whatever you order, you can rest assured it will look and feel great.

If you are ever in the New York area, please feel free to book a private appointment in our Manhattan showroom, where you can feel all of our fabrics.

We know you have style, but it is always nice to have help with the latest sartorial trends. That’s where we love to assist: drop our style team a line with whatever questions you have and we’ll get back to you within 24 hours.

There are a lot of custom clothiers out there that offer only package deals or have minimum orders. At Alton Lane we appreciate that sometimes all you need is an extra shirt or blazer. As such, all of our clothing can be ordered individually.

Currently we offer two different cuts: Capulet and Montague. The Capulet cut is form-fitting and flattering, but provides some extra room for guys who want more of a traditional look. The Montague cut is more modern and slender, with slightly thinner lapels, higher armholes and a more tapered leg. If you have questions about which cut is best for you, give us a call and we’ll help you figure it out.

Because each garment is made specifically for you, ordering custom clothing is not an overnight process. Many other custom clothiers give a delivery time of 6-8 weeks for their clothes. That seems too long to us. We work hard to ensure that you will have your clothes within 4-6 weeks of placing your order. In select situations, it may be possible to further expedite your order. If it is the first time we have made a particular type of garment for you, it typically arrives within 4-6 weeks of the order being placed. Once the fit of a garment has been confirmed, it takes 3-5 weeks to receive the remaining items in your order.

We’ve set up a different kind of business model to keep our costs as low as possible so that we can provide premium clothes at prices that are accessible. We recognize that, even at our prices, not everyone can always afford custom clothing. While we have a business to run, we want you to know that we’re here for you. We’re interested in building a different type of company, a community, centered around our great customers. Write us a letter explaining your situation and we’ll see what we can do.

Given the high quality of our fabric selection, proper care is essential to maximizing the life of your garments.

Suits: Dry clean as little as possible. Frequent dry cleaning can discolor and wear down the wool fibers. Most of the time a simple spot clean or steam press is sufficient.

Shirts: Dry clean as little as possible. We recommend our shirts be washed and pressed by a professional cleaner.