CAN GIFT CERTIFICATES BE RETURNED?
Alton Lane gift certificates are not redeemable for cash and cannot be returned for a cash refund. Remaining balances on gift card purchases will remain available for future purchases under the same gift card number. Review your current balance at any time in your 'My Account' page.
WHAT IS BESPOKE CLOTHING?
The term “bespoke”, dating back to 18th-century England, literally meant that a selection of fabric was ‘bespoken for’ a customer. Today, the term refers to a garment that is custom made for a customer without the use of a pre-existing pattern. At Alton Lane, we begin cutting the fabric for your garment only once your order is placed and your specific measurements are confirmed.
HOW CAN I PAY FOR MY ORDER?
Alton Lane accepts all major credit cards. Please note that all orders will be processed once payment is received.
HOW CAN I TRUST MY CREDIT CARD TRANSACTION IS SAFE?
All of our transactions are completed with a secure SSL encrypted credit card processor, which ensures that all of your information stays private and secure.
CAN I MAKE CHANGES TO MY ORDER?
Having second thoughts about your collar choice or suit cut? Changes can be made to an order before it is sent to our tailor. However, since we typically start hand-making your clothes within 24 hours of receiving your order any change requests must be made within that time, we suggest that you try to make up your mind before you order and then stick to your instincts. If you have any style questions or need a second opinion, please contact us at email@example.com for fast, free advice.
WHAT SHIPPING OPTIONS DO YOU OFFER?
Alton Lane calculates ground service shipping on your order in the following way: "Per Shipment" Cost + "Per Item" Cost = Total Shipping Cost
- Per Shipment Cost:
- Round 1 or Non-Custom: $10
- Round 2 (if applicable): $8
- Per Item Cost:
- Blazer, Trouser, Shirt, Tie: $3
- Suit, Tuxedo, Overcoat: $5
WHAT IF I WANT ALTERATIONS?
We understand that personal preference is a great component of style. For your alterations, simply take your garment to any local tailor with our alterations form and have your adjustments made. Once your tailor has completely filled out the alterations form, simply e-mail us the form along with your receipt to firstname.lastname@example.org.We will reimburse 120% of any alterations you make up to $100, in the form of credit to your account at www.altonlane.com. Alteration credits are available within 30 days of receipt of your garment and can only be processed with a completed alterations form and receipt from your local tailor. Ensure that your tailor notes all adjustments made to your garment so that we may update your profile and process your credit.
Each one of our garments is custom made specifically for you. While we cannot offer full refunds we are 100% committed to working with you until you are fully satisfied. In the event that your local tailor is unable to alter your garments to meet your preferences, please note the reasons on your alteration form and send it to us along with photos of yourself in the garment. This will allow one of our fit specialists to assess the current fit and advise on appropriate next best steps. Recommendations may include in house tailoring by our master tailor or a re-make at no additional cost to you.
Download the Alterations form: Alton Lane Alterations Form
WHAT IS YOUR REFUND POLICY?
Because each one of our garments is custom made specifically for you, we cannot offer full refunds. However, we are 100% committed to working with you until you are fully satisfied. However, all ties and pocketsquares can be returned for a full refund within 14 days of purchase as long as they have not been worn and with a valid receipt.
Your privacy is important to us at Alton Lane. We protect your information so that we can best meet your needs and make your shopping experience as convenient as possible every time you come back to Alton Lane. We will never sell any of your personal information to a third party.
CAN I SEE A SAMPLE OF YOUR MATERIAL?
Given the high cost of fabric, it isn’t feasible at this time for our mills to send us individual samples. We are working hard to figure out how to make this possible for our customers. But in the meantime, we’ve invested in top of the line, high-resolution scanners to provide crisp detailed images of all of our fabrics.
Alton Lane works only with the highest quality imported wools, linens, cashmere and Egyptian, Pima, and Sea Island cottons. Whatever you order, you can rest assured it will look and feel great. If you are ever in the New York area, please feel free to book a private appointment in our Manhattan showroom, where you can feel all of our fabrics.
CAN YOU OFFER ADVICE ABOUT THE BEST SUIT FOR ME?
We know you have style, but it is always nice to have help with the latest sartorial trends. That’s where we love to assist: drop our style team a line with whatever questions you have and we’ll get back to you within 24 hours. Style@AltonLane.com
IS IT POSSIBLE TO PURCHASE JUST A PAIR OF TROUSERS, A WAISTCOAT OR A JACKET?
There are a lot of custom clothiers out there that offer only package deals or have minimum orders. At Alton Lane we appreciate that sometimes all you need is an extra shirt or blazer. As such, all of our clothing can be ordered individually.
WHAT IS THE CUT OF YOUR SUITS?
Currently we offer two different cuts: Capulet and Montague. The Capulet cut is form-fitting and flattering, but provides some extra room for guys who want more of a traditional look. The Montague cut is more modern and slender, with slightly thinner lapels, higher armholes and a more tapered leg. If you have questions about which cut is best for you, give us a call and we’ll help you figure it out.
HOW LONG WILL IT TAKE TO GET MY SUIT?
Because each garment is made specifically for you, ordering custom clothing is not an overnight process. Many other custom clothiers give a delivery time of 6-8 weeks for their clothes. That seems too long to us. We work hard to ensure that you will have your clothes within 4-6 weeks of placing your order. In select situations, it may be possible to further expedite your order. If it is the first time we have made a particular type of garment for you, it typically arrives within 4-6 weeks of the order being placed. Once the fit of a garment has been confirmed, it takes 3-5 weeks to receive the remaining items in your order.